Kapruka Cakes Frequently Asked Questions

Where can I buy cakes online in Sri Lanka?

Kapruka provides comprehensive online cake delivery services throughout Sri Lanka. The platform features an extensive catalog including birthday cakes, anniversary cakes, photo printed cakes, eggless options, designer cakes, and theme based creations. Customers can browse the selection by filtering based on flavor profiles such as chocolate, vanilla, red velvet, and fruit cake, or by specific occasions like weddings, corporate events, and seasonal celebrations.

The ordering system allows you to view detailed product images, read ingredient information, check allergen details, and review customer ratings before making a purchase. Each cake listing includes size specifications, serving recommendations, and customization options. The platform supports both immediate orders and advance scheduling for future dates.

Can I send birthday or custom cakes to Sri Lanka from abroad?

International customers can send cakes to recipients in Sri Lanka from numerous countries including the United Kingdom, Canada, United Arab Emirates, Australia, United States, and other major markets. The international ordering system provides the same features as domestic orders including delivery scheduling, personalization options, photo uploads, and message customization.

When ordering from abroad, you can track the delivery status in real time, receive confirmation notifications, and coordinate surprise deliveries with specific timing instructions. Payment processing supports international credit cards and digital payment methods. The system automatically converts pricing to your local currency for transparent billing. This service is particularly popular among the Sri Lankan diaspora for sending birthday surprises, anniversary gifts, and celebration cakes to family members and friends back home.

What types of cakes are commonly available online?

The Kapruka catalog includes diverse cake varieties to suit different tastes and dietary requirements. Standard offerings include chocolate truffle cakes, vanilla sponge cakes, red velvet cakes, black forest cakes, butterscotch cakes, and fresh fruit cakes. Specialty categories feature eggless cakes for vegetarian customers, bento cakes which are small individual portion cakes, multi tiered wedding cakes, and fully customized designer cakes with fondant decorations.

Seasonal selections expand during major holidays and celebrations. For example, Valentine Day brings heart shaped cakes and romantic themed designs, Mothers Day features floral decorated cakes with personalized messages, Christmas season offers fruit cakes and festive designs, and Sinhala and Tamil New Year periods showcase traditional cake options. The platform also carries novelty cakes shaped like objects, character cakes featuring popular cartoon and superhero themes, and corporate logo cakes for business events.

Are personalized cakes with edible photo prints available?

Kapruka offers comprehensive photo printing services on cakes using food grade edible ink technology. You can upload high resolution images during the ordering process, which are then printed onto edible frosting sheets and applied to the cake surface. The system accepts common image formats including JPEG, PNG, and PDF files.

Along with photo printing, you can add personalized text messages in various fonts and colors. Options include name additions, age numbers for birthdays, anniversary years, congratulatory messages, and custom greetings. The design interface allows you to preview the layout before confirming the order. Photo cakes work well for milestone birthdays, wedding anniversaries, graduation celebrations, retirement parties, and memorial events. For best results, submit clear photos with good lighting and avoid images with very dark backgrounds or low resolution quality.

Can I order designer or wedding cakes online?

Designer cakes and multi tiered wedding cakes can be ordered through Kapruka with advance notice. These premium creations require consultation with partner bakeries to discuss design specifications, color schemes, theme elements, size requirements, and serving quantities. The process typically involves submitting reference images or design sketches, discussing flavor preferences for each tier, and confirming decoration details such as fondant work, sugar flowers, or metallic accents.

Wedding cake orders should be placed at least two to three weeks in advance to ensure proper planning and execution. The bakeries can accommodate various styles including traditional white tiered cakes, modern geometric designs, rustic buttercream finishes, and elaborate fondant sculptures. Designer cakes are also available for engagements, corporate launches, milestone birthdays, and large scale celebrations. Pricing varies based on complexity, size, and decoration requirements. Delivery and setup services can be arranged for event venues when needed.

Are themed cakes for kids available?

Kapruka features an extensive collection of children themed cakes with popular characters and designs. Options include cartoon characters from Disney, Pixar, and Nickelodeon franchises, superhero themes featuring Marvel and DC characters, animal shaped cakes, princess and fairy tale designs, sports themed cakes, and video game inspired creations.

These cakes can be customized with the child name, age, and personalized birthday messages. Many designs incorporate three dimensional elements, colorful buttercream decorations, and edible toppers. The platform also offers number shaped cakes for milestone ages and smaller bento cakes perfect for intimate family celebrations. When ordering themed cakes, you can specify color preferences and request modifications to match party decorations or specific character versions.

Do you offer same day cake delivery in Colombo?

Same day delivery service is available for selected cake types within Colombo and surrounding suburbs including Nugegoda, Dehiwala, Mount Lavinia, Battaramulla, Rajagiriya, Kotte, and Maharagama. To qualify for same day delivery, orders must be placed before the daily cutoff time, which varies by bakery but typically falls between 11 AM and 2 PM on weekdays.

Availability depends on several factors including the specific cake design, current order volume, bakery production capacity, and delivery distance. Standard round cakes, chocolate cakes, and popular vanilla options have higher same day availability compared to complex custom designs. Simple photo cakes and message cakes can often be accommodated for same day service if ordered early in the morning. During peak seasons like December holidays and Avurudu festival periods, same day slots fill quickly and advance ordering is recommended. The system displays available delivery slots during checkout for transparent scheduling.

Is midnight or early morning cake delivery available?

Midnight delivery and early morning delivery services are offered for selected cake varieties in Colombo and nearby suburbs. Midnight delivery typically occurs between 11 PM and 12:30 AM, making it perfect for birthday surprises that start exactly at midnight. Early morning delivery windows usually run from 6 AM to 9 AM for breakfast celebrations or office morning events.

These premium delivery time slots are popular for romantic surprises, milestone birthdays, and anniversary celebrations. When booking midnight or early morning delivery, you should confirm the recipient will be available to receive the cake, as these special timing requests require coordination. Additional delivery charges may apply for these non standard time slots. The service is subject to availability and should be booked in advance, especially for weekends and public holidays. You can select your preferred timing window during the checkout process if the option appears for your chosen cake and delivery location.

Do you deliver to areas outside Colombo?

Kapruka provides islandwide cake delivery covering major cities, towns, and rural areas throughout Sri Lanka. Key cities with regular delivery include Kandy, Galle, Negombo, Jaffna, Trincomalee, Batticaloa, Anuradhapura, Kurunegala, Matara, and Ratnapura. Delivery is also available to smaller towns and village locations, though timing may vary based on distance from partner bakeries.

For locations outside the Colombo metropolitan area, delivery typically requires one to two working days depending on the specific destination. Cakes are packaged with extra stabilization for longer journeys and may include refrigeration measures to maintain freshness. When ordering for remote areas, you should place orders at least two to three days in advance to ensure availability and proper logistics coordination. The platform displays estimated delivery timeframes during checkout based on the entered delivery address. Remote area deliveries may incur additional shipping charges which are calculated automatically.

Do you deliver cakes to schools, hospitals, or offices?

Kapruka delivers cakes to virtually any location type including residential homes, corporate offices, schools, universities, hospitals, hotels, and event venues. When delivering to institutional locations, the delivery team coordinates with reception staff or security personnel to ensure proper handover.

For office deliveries, you can provide specific instructions such as floor numbers, department names, or request delivery to reception desks for surprise coordination. School deliveries can be timed to coincide with lunch breaks or after school hours based on your preference. Hospital deliveries follow facility protocols and are handed to nursing stations or reception areas when direct patient room access is restricted. During checkout, there is a delivery instructions field where you can specify building access codes, parking information, contact person details, and any special handling requests for surprise deliveries.

Can I schedule cake delivery for a specific date?

The ordering system allows you to schedule cake delivery for any future date during the checkout process. This feature is valuable for planning ahead for birthdays, anniversaries, religious ceremonies, seasonal festivals like Vesak or Diwali, and ensuring availability during busy periods.

Advance scheduling is particularly useful during high demand seasons such as December holidays, Valentine Day week, Mothers Day weekend, and Sinhala Tamil New Year when bakeries experience heavy order volumes. You can place orders weeks or even months in advance to secure your preferred cake design and delivery slot. The system sends reminder notifications as the delivery date approaches and allows you to track order status. If you need to modify the scheduled delivery date, contact customer support as soon as possible, preferably before production begins.

What happens if the recipient is not available at delivery time?

When the delivery team arrives and the recipient is unavailable, they follow a standard protocol to ensure successful delivery. The delivery person first attempts to contact the recipient via phone call using the number provided during checkout. If contact is established, they coordinate an alternative drop off time or location nearby.

If phone contact fails, the team looks for alternative delivery options based on your provided instructions, such as leaving the cake with a neighbor, security guard, building reception, or at the front gate if deemed secure. For office deliveries, cakes can be left with colleagues or reception staff. You can preemptively provide backup instructions in the delivery notes field during checkout, including alternative contact numbers, neighbor information, or safe drop off locations. In cases where delivery cannot be completed, the team contacts the sender to arrange redelivery or alternative solutions. To avoid complications, ensure the recipient phone number is accurate and the recipient is informed about the expected delivery window.

Do you offer contactless delivery?

Contactless delivery options are fully supported by Kapruka delivery services. The delivery team can leave cakes at doorsteps, building entrances, security gates, or with reception staff without requiring direct face to face handover. This service accommodates health safety preferences, privacy concerns, and surprise delivery coordination.

When selecting contactless delivery, you should provide clear instructions during checkout about where to leave the package, such as front porch, side entrance, or security desk. The delivery person will knock or ring the doorbell to alert the recipient and then step back to maintain distance. For added security, you can request photo confirmation of the drop off location. Contactless delivery works well for surprise gifts where you want the recipient to discover the cake without advance notice. This option is available for all delivery locations including homes, offices, and institutional settings.

What payment methods are supported?

Kapruka accepts multiple secure payment methods for cake orders. Credit card payments are processed through Visa and MasterCard networks with full PCI DSS compliance and encryption protection. Digital wallet options include Koko and Mintpay for customers who prefer local digital payment solutions. Apple Pay is available for users on iOS devices and Safari browsers.

All payment transactions are processed through certified payment gateways with SSL encryption to protect financial information. The system does not store complete card details after transaction completion. For international orders, payments are processed in USD or your local currency with automatic conversion, and international transaction fees may apply based on your card issuer policies. Payment confirmation is sent immediately via email after successful processing, and you receive a detailed receipt with order information.

Is cash on delivery available for cake orders?

Cash on delivery is not supported for cake orders due to the perishable nature of the product and the need for confirmed payment before production begins. All cake purchases must be prepaid through secure online payment methods during the checkout process.

This policy ensures that bakeries can confidently prepare custom orders, allocate resources appropriately, and maintain quality standards without risk of order cancellations at delivery time. Prepayment also enables efficient logistics planning and guarantees delivery slot reservations. For customers concerned about payment security, the platform uses bank grade encryption and certified payment processors to protect all financial transactions.

Can I cancel or edit a custom cake order?

Custom cake orders can be modified or cancelled if the request is submitted before production begins at the partner bakery. Since custom cakes are made to order based on specific design requirements, timing is critical for any changes.

To request modifications or cancellation, contact Kapruka customer support immediately after placing the order through phone, email, or the website chat system. Provide your order number and clearly state the desired changes or cancellation request. If production has not started, the support team can coordinate with the bakery to implement your changes or process a full refund. However, once baking and decoration have commenced, changes may not be possible or may incur additional charges. For scheduled delivery orders placed well in advance, you typically have more flexibility for modifications. Cancellation policies may vary for complex designer cakes and wedding cakes, so review the specific terms during checkout.

Do you offer refunds or replacements for delivery issues?

Kapruka maintains a customer satisfaction policy that covers damaged deliveries and significant order discrepancies. If a cake arrives damaged due to transit issues, melted from inadequate temperature control, or differs substantially from the ordered design and specifications, the support team will investigate and provide appropriate resolution.

To report an issue, contact customer support within 24 hours of delivery with photos documenting the problem. Include your order number and a clear description of the issue. The team reviews each case individually and may offer a replacement cake, full refund, or partial refund based on the severity of the problem and circumstances. For time sensitive events where a replacement cannot arrive in time, refunds are processed promptly. The policy aims to ensure customer satisfaction while accounting for factors like delivery logistics and bakery production standards. Note that minor variations in decoration or color due to handmade nature of custom cakes are typically within acceptable range and may not qualify for replacement.

Are vegan or gluten free cakes available?

Kapruka catalog includes specialized cakes for dietary restrictions and preferences. Eggless cakes are widely available across most flavor categories, made without eggs but maintaining similar taste and texture to traditional cakes. These are suitable for lacto vegetarians and customers avoiding eggs for religious or personal reasons.

Gluten free options use alternative flours such as almond flour, rice flour, or gluten free baking blends to accommodate celiac disease and gluten sensitivity. Vegan cakes are made without any animal products including eggs, dairy, butter, or honey, using plant based alternatives like coconut milk, vegetable oils, and flax eggs. When browsing the catalog, you can filter by dietary preference to see only qualifying options. Always review the detailed product description and ingredient list for complete allergen information. For severe allergies, contact customer support to verify preparation methods and cross contamination protocols at the specific bakery. Custom vegan and gluten free cakes may require additional preparation time and should be ordered in advance.

Are same day custom cakes available?

Limited same day custom cake options are available in Colombo through partner bakeries with rapid production capabilities. These same day custom cakes must feature relatively simple designs that can be executed within a few hours, such as basic photo prints, text messages, simple buttercream decorations, or standard color schemes.

Complex designs involving multi tier structures, intricate fondant work, three dimensional sculptures, or elaborate piping are typically not feasible for same day production. To maximize chances of same day custom cake availability, place your order as early in the morning as possible, ideally before 10 AM. Specify your design requirements clearly during ordering and remain available by phone in case the bakery needs clarification. Same day custom availability is subject to current order volume and bakery capacity, so it functions on a first come first served basis. For guaranteed custom designs, ordering at least one to two days in advance is recommended.

What are some popular birthday cake options?

Birthday cake selections at Kapruka span numerous popular choices. Chocolate truffle cakes remain consistent bestsellers featuring rich chocolate sponge with chocolate ganache frosting. Red velvet cakes with cream cheese frosting are popular for milestone birthdays and adult celebrations. Cartoon and character themed fondant cakes dominate children birthday orders with designs featuring Disney characters, superheroes, unicorns, and animals.

Photo cakes allow personalization with the birthday person image and custom messages, making them suitable for all age groups. Number cakes shaped like the birthday age are trendy for milestone years like 1st, 16th, 21st, 30th, 40th, and 50th birthdays. Fresh fruit cakes with whipped cream and strawberries appeal to customers preferring lighter options. Black forest cakes with cherries and chocolate shavings are classic choices. Bento cakes, which are small individual sized cakes, are gaining popularity for intimate celebrations. For adult birthdays, elegant designs with gold accents, floral decorations, or minimalist aesthetics are frequently requested. You can filter birthday cakes by age group, flavor preference, and theme during browsing.

Are there cake and flower combo gifts online?

Kapruka offers convenient cake and flower combination packages for unified gifting. These curated bundles pair a themed cake with a complementary fresh flower bouquet, creating a complete gift presentation for birthdays, anniversaries, congratulations, and appreciation occasions.

The combinations can be filtered by recipient such as for her, for him, or for parents, and by occasion including birthdays, anniversaries, romance, and celebrations. Flower options typically include roses, lilies, carnations, gerberas, and mixed seasonal bouquets arranged professionally. The cake and flowers are delivered together in a single trip when possible, though some locations may require separate delivery coordination. These combos simplify gift giving by providing a complete package at a bundled price point. You can often customize the cake message and flower card with personalized text. Some packages also include additional items like chocolates, greeting cards, or balloons for enhanced presentation.

Do you offer corporate cake gifting?

Corporate cake gifting services are available for businesses sending cakes to employees, clients, partners, or for company events. Options include premium chocolate cakes, branded cakes with company logos printed in edible ink, and elegant designs suitable for professional settings.

For bulk corporate orders, companies can arrange delivery to multiple addresses simultaneously, useful for employee birthday programs or client appreciation initiatives. Volume discounts may be available for regular corporate accounts or large quantity orders. The platform supports recurring delivery schedules for ongoing corporate gifting programs. Corporate invoicing and payment arrangements can be coordinated through customer support for businesses requiring specific billing processes. Cakes can be customized with company branding, corporate colors, or event specific themes for product launches, milestone celebrations, or team achievements.

Can I order cakes for next day delivery?

Next day delivery is available for most standard cake varieties across the catalog. This includes round cakes in various sizes, popular flavors like chocolate and vanilla, eggless options, and many photo cake designs. To secure next day delivery, place your order before the daily cutoff time displayed on the website, which typically ranges from early afternoon to evening depending on delivery location.

Next day service works well for last minute birthday surprises, forgotten anniversaries, or spontaneous celebrations. The system automatically calculates and displays available delivery dates during checkout based on your selected cake and delivery address. Complex custom designs, multi tiered cakes, and elaborate fondant decorations may require more preparation time and may not qualify for next day delivery. For best availability, order as early in the day as possible. During peak periods like holidays and weekends, next day slots may fill quickly, so checking availability early is advisable.

Do you offer cake subscription services?

Recurring cake delivery subscriptions are available for customers wanting regular automatic deliveries. This service is popular for office birthday programs where companies send cakes to employees on their birthdays, for birthday clubs celebrating multiple family members throughout the year, or for households enjoying regular fresh cakes.

Subscriptions can be configured with custom delivery frequencies such as weekly, biweekly, or monthly schedules. You can select different cake varieties for each delivery or rotate through a selection. The system stores delivery addresses and preferences to simplify repeat ordering. Subscription pricing may include discounts compared to individual order rates. You can pause, modify, or cancel subscriptions through your account dashboard with appropriate notice. This service works well for businesses managing employee recognition programs or families maintaining regular celebration schedules.

Are affordable cake gift baskets available?

Curated gift baskets combining cake portions with complementary treats are available across various price points. These baskets typically include cake slices or small individual cakes paired with items like premium chocolates, assorted cookies, flavored teas or coffees, packaged snacks, and sometimes beverages.

Gift baskets work well for thank you gifts, appreciation gestures, get well wishes, congratulations, and casual birthday presents. They offer variety and presentation value while accommodating different budgets. The baskets are professionally arranged in decorative containers or boxes ready for gifting. You can browse gift basket options by filtering for price range, occasion, or recipient preference. Some baskets allow for customization by selecting specific components or adding personalized greeting cards. These combinations provide convenience for customers wanting to send a substantial gift without ordering multiple separate items.

Are the cakes fresh and safely packed during delivery?

All cakes are baked fresh on the day of delivery or within 24 hours prior to ensure optimal taste, texture, and quality. Partner bakeries use fresh ingredients and prepare orders according to food safety standards with proper kitchen hygiene and temperature controls.

Packaging protocols protect cakes during transit using sturdy boxes with internal stabilizers, cushioning materials, and secure closures to prevent shifting and damage. For cream based or temperature sensitive cakes, refrigeration measures are implemented during storage and transport. Longer distance deliveries utilize insulated packaging and cold packs when necessary to maintain freshness. Boxes include tamper proof seals and are marked with handling instructions like this side up and fragile to ensure proper care by delivery personnel.

Each cake is inspected before dispatch to verify it matches the order specifications and quality standards. Delivery personnel are trained in careful cake handling techniques. Upon receiving your cake, refrigerate it promptly if it contains cream, custard, or fresh fruit. Most cakes are best consumed within 24 to 48 hours of delivery for optimal freshness and flavor.