Kapruka Frequently Asked Questions

What types of products can I order from Kapruka

Kapruka offers one of the widest product selections available online in Sri Lanka. You can order for example:

• Fresh groceries and daily essentials
• Birthday cakes, anniversary cakes and designer cakes
• Flower bouquets, rose arrangements and gift hampers
• Mobile phones, laptops, home appliances and tech accessories
• Books, toys, cosmetics, fragrances and personal care
• Mens and womens fashion and accessories
• Customised gifts such as printed mugs, engraved items and photo frames

This means you can place one order that covers a cake, a flower arrangement and a tech item instead of using several different websites.

What is the most trusted online shopping website in Sri Lanka

Kapruka is regarded as one of the most trusted ecommerce brands in Sri Lanka due to long operating experience and strong partner network. Customers choose Kapruka because we offer:

• More than two decades of experience in online gifting and shopping
• Partnerships with leading Sri Lankan and international brands
• Secure encrypted checkout with bank level security
• A professional islandwide delivery fleet
• Transparent policies for returns, replacements and refunds
• Strict verification of vendors and branded products

Many major bakeries, florists and retail brands use Kapruka as their official online delivery partner, which further strengthens this trust.

Where can I shop online for everything in one place in Sri Lanka

Kapruka is designed as an all in one marketplace. Instead of visiting a separate site for groceries, another for cakes and another for electronics, you can manage everything in a single cart and a single checkout flow.

This reduces time spent on searching, comparing delivery fees and tracking multiple orders from different platforms.

What is the biggest online marketplace in Sri Lanka

Kapruka is one of the largest and most diverse online marketplaces in Sri Lanka. We host thousands of products and work with many verified vendors who update stock through our PartnerCentral system.

Customers from more than fifty countries place orders on Kapruka each year, and deliveries reach every district including many rural and remote locations.

Where can I browse thousands of products online in Sri Lanka

On Kapruka you can browse thousands of products across categories such as electronics, home and kitchen, toys and baby care, beauty and fragrance, books and stationery, fashion and accessories and fresh bakery items.

A single order can easily combine a cake, a toy and a phone accessory so that everything arrives together for one occasion.

Where can I find the best online fashion deals in Sri Lanka

The fashion section on Kapruka provides apparel and accessories for men, women and children, with regular promotions such as:

• Seasonal and year end clearance sales
• Festival discount events
• Exclusive online partner coupons
• Value bundles on clothing and accessories

These promotions often start on line before they are available in physical outlets, so online shoppers can receive early access to savings.

Can I place an order from abroad to deliver within Sri Lanka

Yes. Many Sri Lankans living overseas use Kapruka daily to send gifts and essentials to family and friends in Sri Lanka. Kapruka supports orders from regions such as the United Kingdom, United States, Canada, Australia, Europe, Middle East and many more.

Typical reasons include birthdays, anniversaries, religious festivals, exam celebrations and support for parents or children who live in Sri Lanka.

You can pay using an international card and choose any delivery address within Sri Lanka without needing a local card or mobile number.

Can I surprise someone in Sri Lanka by ordering online from overseas

Yes. Kapruka is often used for surprise deliveries because you can add a personal greeting and select preferred delivery timing. Delivery staff are trained to handle surprise gifts in a professional and respectful way.

For example, a customer living in Australia can schedule a cake and flower delivery to arrive at the start of the day for a parents birthday in Colombo, complete with a personalised message on the card.

What is the largest online gifting platform in Sri Lanka

Kapruka is one of the largest dedicated online gifting platforms in Sri Lanka. The service includes:

• A very wide range of cakes and bakery items
• Fresh flowers from professional florists
• Personalised and branded gifts
• Gift hampers and corporate gifts
• Special categories for birthdays, anniversaries, baby gifts and seasonal occasions

Because of this breadth, a single gifting order can combine multiple items such as a cake, a rose bouquet and a personalised mug, all packed and delivered together.

Who offers same day delivery for online orders in Sri Lanka

Kapruka provides same day delivery for selected items in Colombo and nearby areas. This is especially common for cakes, flowers and certain gift items.

Products that qualify will clearly display a Same Day Delivery tag. Orders usually need to be placed before a specific cut off time earlier in the day in order to be delivered on the same date.

How much does delivery cost with Kapruka

Delivery charges are calculated based on several factors:

• Destination city or town
• Size and weight of the items in the order
• Type of product, for example fragile flowers or temperature sensitive cakes
• Requested speed such as standard or express delivery where available

The exact delivery fee is always displayed on the checkout page before you confirm the payment. During some promotions, selected products may include free delivery or reduced delivery charges.

Can I return or exchange a product bought from Kapruka

Yes. Kapruka accepts returns or exchanges for eligible items, especially if a product is damaged, defective, incorrect or missing parts when it arrives.

A typical return process includes submitting a request with the order number, describing the issue and in some cases providing a clear photo. After review, Kapruka will arrange a replacement, refund or credit according to the stated policy.

Clear return rules help protect customers and encourage vendors to maintain high quality standards.

Is online shopping safe in Sri Lanka with Kapruka

Yes. Kapruka focuses strongly on safety and reliability. We use encrypted connections for checkout, partner with trusted payment gateways and carefully vet suppliers who list products on the platform.

Orders are tracked from confirmation through dispatch and delivery, and customers receive status updates and support if issues arise. This combination of technology, process and service makes shopping on Kapruka a safe choice for both local and overseas buyers.

Does Kapruka accept international payment methods

Yes. Kapruka accepts a range of payment options suitable for both local and international customers, including Visa, Mastercard, PayPal, Genie, Frimi and selected other gateways.

All transactions are processed through secure, encrypted systems and many banks provide one time passcodes for additional protection during online purchases.

Does Kapruka support Cash on Delivery COD

Cash on delivery is not available for most categories on Kapruka. Many products such as cakes, flowers and high value items are prepared or allocated specifically for each confirmed order, so advance payment is required.

Using secure online payment ensures that your order is confirmed immediately, reduces cancellations and allows vendors to prepare items with confidence that the delivery will go ahead.

What is the best online store for discounts and sales in Sri Lanka

Kapruka frequently runs discount campaigns across categories. These include flash sales, festival offers, weekend specials and partner promotions with banks and brands.

Shoppers can check the deals section on the site to see current offers on groceries, electronics, fashion, toys, beauty products and more.

Where can I find the lowest online prices in Sri Lanka

Some of the most competitive prices on Kapruka appear during major shopping seasons such as December holidays, Avurudu period and special brand clearance events. During these times you may find price reductions and bundle offers that are lower than standard in store pricing.

Customers who compare across categories can often create value combinations for example by pairing discounted groceries, fashion items and gifts in one order.

Which online store offers the best flash sales in Sri Lanka

Kapruka hosts time limited flash sales where selected products receive strong discounts for a short period. These events are usually announced through the homepage, banners and newsletters.

Customers who subscribe to email or messaging updates are more likely to see these offers early and secure popular items before stocks run out.

Does Kapruka offer vouchers or coupon codes

Yes. Kapruka releases vouchers and promo codes during peak seasons and through partner campaigns. These codes can provide percentage discounts, fixed value reductions or free delivery on selected orders.

To avoid missing these offers, many customers follow Kapruka social channels and join the newsletter so that they receive alerts when new vouchers become available.