What is Kapruka Global Shop?
Kapruka Global Shop is a service that allows you to order products from global e-commerce websites
and have them delivered to your doorstep in Sri Lanka. We handle the entire process including
purchasing, international shipping, customs clearance, and local delivery.
Why Choose Kapruka Global Shop?
When shopping for global products, Kapruka Global Shop stands out as an excellent choice for Sri
Lankan customers. Here’s why:
1. Wide Range of Products
Kapruka Global Shop gives access to a variety of products from international e-commerce
giants like Amazon, eBay, and Walmart. Whether its electronics, clothing, or unique items
not available locally, they bring the world to your doorstep.
2. Convenience
From purchasing to international shipping, customs clearance, and local delivery, Kapruka
handles the entire process. This eliminates the hassle of managing each step individually,
making it a seamless experience.
3. Transparent Pricing
The price you receive is all-inclusive—product cost, shipping charges, taxes, and Kapruka’s
service fee are covered upfront. This ensures no surprise costs along the way, providing
peace of mind throughout the purchase.
4. Multiple Payment Options
With various payment methods available, including credit/debit cards, direct bank deposits,
and cash payments, Kapruka makes paying for your orders easy and secure.
5. Fast Delivery Options
Whether you need an item quickly or can wait for a longer shipping period, you can choose
between air freight (faster) or sea freight (more cost-effective for larger items).
6. Support and Returns
Kapruka’s responsive support team ensures that issues are handled quickly. If a product
arrives defective or differs from its description, they offer returns and refunds, provided you
report the issue within 24 hours.
7. Track Your Orders
Stay informed about your order’s journey with regular updates. Kapruka makes sure you’re
never left in the dark about your purchase’s status.
By choosing Kapruka Global Shop, you’re opting for reliability, convenience, and access to the global
marketplace with local support in Sri Lanka.
What products can I order through the Kapruka Global Shop?
You can order most products available on global e-commerce websites, as long as they are allowed
to be imported into Sri Lanka. However, some product categories are restricted by Sri Lanka Customs
or temporarily disallowed by the Central Bank of Sri Lanka.
What products are currently not allowed for shipping?
Due to customs and regulatory restrictions, the following categories are temporarily not allowed to
be imported:
- Mobile phones
- Televisions (TVs)
- Refrigerators
- Computer monitors
- Air conditioners (A/C units)
- Perfumes
- Lithium Batteries
From which countries can I order products?
We support orders from international e-commerce websites that meet both of the following criteria:
The site must ship products within the USA
Product prices must be listed in US Dollars (USD)
Some popular sites include Amazon.com, eBay.com, and Walmart.com, but others may be
supported as well.
How can I get price quotation from ‘Kapruka Global Shop’?
- Copy the product URL from a supported e-commerce website.
- Paste it into the “Price Quotation” section of the Kapruka Global Shop.
- Our system will automatically detect the site, product weight, and dimensions.
- Select the correct product or tax category (e.g., laptop, watch, toy).
- Choose your preferred shipping method: Air Freight (faster, expensive) Sea Freight (slower, better for items over 5kg)
You will then receive a full quotation including all charges.
What is included in the final price?
The quoted price is all-inclusive and covers:
- Product cost
- International shipping charges
- Customs duties and taxes
- Customs clearance fees
- Kapruka Global Shop service fee
There are no hidden charges.
How long will it take to receive my order?
Delivery time depends on the seller and shipping method
Receive your Order to our Warehouse (USA) – 2-7 business days[Varies by seller (check product page on the original site)]
International Freight Duration:
Air Freight: 8–11 business days after arrival at our warehouse in USA
Sea Freight: 4–6 weeks after arrival at our warehouse in USA
Customs & Local Delivery:
Handled immediately after arrival in Sri Lanka.
First delivery attempt usually occurs within the above timeframes.
Note: Weekends and public holidays are not counted as business days.
What payment methods can I use?
You can pay using the following options:
- Credit or Debit Card (secure payment gateway)
- Direct Bank Deposit
- Cash Payment
Can I cancel my order?
Orders cannot be cancelled once the product has been purchased or shipped from the international
seller. Please ensure your product and details are accurate before placing an order.
Can I return a product ordered via Kapruka Global Shop?
Yes, under certain conditions:
- The product is defective, damaged, not as described, or incorrect
- You must report the issue within 24 hours of receiving the product
- Kapruka will verify the issue before approving a return
Am I eligible for a refund after returning a product?
You may be eligible for a refund only if your return request meets the return policy conditions.
Refunds are processed after verification.
What happens if a deal expires or the price increases?
For limited-stock items or time-sensitive deals:
- We attempt to place the order immediately
- If the item is no longer available or the price has increased, we will contact you
- You may choose to proceed at the new price or cancel the order and receive a full refund
What should I be aware of before buying overseas products?
Before placing your order, consider:
- Product Condition: Some items may be listed as Used, Refurbished, Renewed, or For Parts /Not Working. Kindly check the product condition carefully before confirming your order, as these are non-refundable in most cases.
- Seller’s Delivery Timeline: Delivery to our USA warehouse depends on the seller’s handling time. Estimated delivery timelines may vary.
- Warranty Terms: Most international warranties may not be valid in Sri Lanka. Please verify warranty coverage before ordering.
- Instruction Manuals: Manuals or documentation may be in a foreign language.
- Voltage & Plug Compatibility: Many electronics are designed for 110V (USA standard) and may require voltage converters or plug adapters for use in Sri Lanka.
- Product Safety & Labeling: Safety standards and labels may differ from local requirements. Please ensure the product meets your expectations.
Can I track my order?
Yes. You will receive regular updates via email or SMS once your item is processed, shipped, and
delivered. You can also contact our support team for tracking help.
Will I receive warranty or after-sales support in Sri Lanka?
Most international warranties are not valid in Sri Lanka unless specifically stated. After-sales service
will depend on the manufacturer and product type.
How do I contact Kapruka Global Shop for help?
For any questions or support:
- Phone: +94-11-7551111 / +94-11-258-1610
- Email: colombo.office@kapruka.com
- Live Chat: +94 70 711 5533
We’re here to assist you at every step of your order journey