Global Shop

Global Shop FAQ

 

  1. What products can I order through the Kapruka Global Shop?
  • You can search any product on global e-commerce web sites and you may order via ‘Kapruka Global Shop’ except particular product categories which are not allowed to import to Sri Lanka as the rules imposed by Sri Lanka Customs.

 

  1. From which countries can I order products?
  • Your global e-commerce site should meet following criteria to order via Kapruka Global Shop

 – It should ship products to USA

 – Price should be mentioned in US Dollars

 

  1. Not allowed to ship – Temporarily (Due to the central bank rules & regulations)
  •    Mobile phone
  •    TVs
  •    Refrigerators
  •    Monitors
  •    Perfumes
  •    A/C unit
  •    Footwear

 

  1. How can I get price quotation from ‘Kapruka Global Shop’ ?
  • URL (web page link) of your product should be copied and pasted on Kapruka Global Shop Price Quotation tab
  •  Site name / Weight / Dimension of the product will be detected by Kapruka Global Shop auto price checker
  • In Product Type / Tax category – Type your product name (Ex — laptop / watch / toy then it will show the  correct product / tax category)
  • Select your shipping method — Air Freight / Sea Freight : We recommend you to select Sea Freight if your product weight is over 5kg.

 

  1. What should I be aware of when buying overseas product?
  • Seller’s delivery time to our warehouse (USA / India)
  • Warranty conditions: check the individual product pages for details.
  • Product manuals: instructions and safety warnings are in which language.
  • Product manufactured standards, specifications, labeling requirements, voltage and other electrical standards (requirement of an adapter if needed)

 

  1. What is included in the price?
  • You will only pay what is shown in final price on the Auto Price Checker / Email quotation.
  • This price is inclusive of Cost of the item + Freight charge + Customs duties, taxes + customs clearance fees + Kapruka Global Shop fee

 

  1. Product receiving time period / When will I receive my order?
  • Seller’s delivery time to send it to our warehouse (USA / India) is indicated on the product page of global e-commerce site ( business days – weekends and public holidays are not counted)
  • Air Freight – it will arrive in Colombo within 8 to 11 days from the date of item received to our warehouse (USA/India)
  • Sea Freight – it will arrive in Colombo within 4 to 6 weeks from the date item received to our warehouse (USA/India)
  • The customs clearance in Sri Lanka and the first attempt to deliver the order to your doorstep is within above mentioned time duration.

 

 

  1. What payment method can I use to buy ‘Kapruka Global Shop’ Products?
  • Pay through Credit Card (secured payment gate)
  • Direct Bank Deposit
  • Pay by Cash

 

  1. Can I cancel my order of ‘Kapruka Global Shop’ Products?
  • The following cancellation policy will  be applied;                                                                                                                                                                                             – Once we ordered / shipped your product from the main e-commerce site, it won’t be able to cancel. Therefore, you cannot cancel or claim refund on this ground.

 

  1. Can I return `Kapruka Global Shop’ Products?
  • The following return policy applies to ‘Kapruka Global Shop’ Products;

– If the item is defective / damaged / different than the ordered product or is not according to the  sellers  specification,You have to inform this to Kapruka Global Shop within 24 hrs from the received date.

 

  1. How can I claim a refund / am I entitled to a refund after returning overseas product?
  • You are eligible for a refund only if your return meets the requirements set out in the ‘Kapruka Global Shop’ Products return policy.
Posted by Rachitha in shop

Dulith Herath’s take on entrepreneurship

Every successful entrepreneur has a unique story detailing their success. In the case of Dulith Herath, it took him 14 years of 18-hour days to finally end up with his company being valued at 100 million USD. Mind you, throughout these 14 years, the growth was purely organic. No investors and no borrowings. Needless to say, we were most intrigued about his input on the topic of entrepreneurship.

Where did your drive to become an entrepreneur come from?

I think it goes back to my childhood. Even in school, my idea of role play was to be a leader. I recall how I would distribute ID tags to my friends, and they would assume the role of my employees. My strengths always seemed to lean more towards getting my classmates together so we could learn in groups.

 Is there a story behind the Kapruka name?

Literally translated from Sinhala to English, the word describes a wishing tree. Additionally, I wanted a name that easily rolls off the tongue, one that you cannot misspell. The name also does not limit me to one particular industry, it has even given me the freedom to trade services.

“I am also lobbying for entrepreneurship to be taught in schools. If we can learn about history, I don’t see why entrepreneurship is not part of the curriculum.”

Can you recall some defining moments in your career?

The first would have to be my initial orders that ranged from around 2 to 3 a week. Then I remember making my first million dollars. Eventually that turned into 10 million dollars and we kept growing. After Kapruka reached its peak, I appointed a new CEO to take lead of the business so that I could spend time on developing new ventures.

What other ventures are you currently occupied with?

One is called the Global Shop; this allows people to order from Amazon and Ebay with relative ease. Then have Grasshoppers. This is a business that facilitates the deliveries of other ecommerce websites and social media sellers in Sri Lanka. Java Lounge is also another one of my ventures in the local 3 café space.

 Do you think entrepreneurs have an abundance of opportunities in Sri Lanka?

In most developed companies, their economies are driven by it startups, for instance, Japan was completely developed by thousands of entrepreneurs. Sri Lanka on the other hand is a blank sheet, ready to be painted by all the unique ideas that entrepreneurs bring to the table. Having said, I believe that there are plenty of opportunities in Sri Lanka.

 In your view, what role should the government play in supporting entrepreneurs?

Governments do not need to intervene with the establishment of entrepreneurs. Personally, I prefer if they left me alone to do what I want to do. If you really want to establish yourself, you wouldn’t wait for the government to come and support you.

Do you believe that there are social issues which hinder the establishment of entrepreneurs?

For the most part, Sri Lanka is rural. In other words, there are so many rough gems around that need to be polished so that their ideas can be brought out into the light. What these individuals lack is the necessary soft skills. I believe that this is where the government should come in, help these individuals in developing their people, presentation and communication skills. I am also lobbying for entrepreneurship to be taught in schools. If we can learn about history, I don’t see why entrepreneurship is not part of the curriculum.

What are some instances in which a venture can fail?

If you think about it, setting up your own business is like jumping off a mountain and figuring out how to fly on the way down. If you crash, it is most likely because a pilot project was not conducted; it is important to remember to take baby steps. Even though this is the opposite of what most people say, you need to know when to give up as well. What I mean by this is, if you know that a venture is failing, have the courage. to give it up and start over with a fresh idea.

Do you have plans to expand internationally?

Kapruka is very stable at the moment so I do not have plans of taking it to other countries. However, Kapruka has led to the development of Grasshoppers, the wheels of ecommerce. The challenge isn’t to deliver a product to Rajagiriya, rather, it lies in delivering something to a rural village in Ratnapura. My next goal is to take the Grasshoppers network to other developing countries where rural deliveries are difficult to do.

 What would you want the next generation of entrepreneurs to know?

Improve your soft skills. A lot of young entrepreneurs have great ideas. but they cannot look eye to eye with a person. This is because they are too shy about being vocal regarding their ideas. Vulnerable people like this are at risk of falling into the hands of the wrong investor who may take them for granted. You might know how to walk the walk. but you must how to talk the talk as well.

Posted by Rachitha in Review Articles