Returns / Refunds and Other Policies of Kapruka

Easy Refunds & Returns

Returns, Refunds & Other Policies of Kapruka

General Overview

Kapruka offers easy returns if you are not happy with a product. You generally have 15 to 30 days to contact customer service to arrange a return, with slightly different conditions for specific categories such as consumer electronics. Kapruka

General Merchandise – Return & Refund Policy

All returns must be postmarked within 15 days of the purchase date. Returned items must be in new and unused condition, with all original tags and labels attached. To initiate a return, customers must email info@kapruka.com to obtain a Return Merchandise Authorization (RMA) number. Once received, the item should be securely packed in its original packaging. Return shipping charges or pickup costs will be paid or reimbursed by Kapruka. Kapruka

Electronics – Return & Refund Policy

Electronic items can be returned and refunds claimed if there is a genuine reason. If a product is found to be faulty, damaged, or not working at the time of delivery, the customer can claim a replacement or refund depending on the product category. If the received product does not match the image or description published, the customer must contact Kapruka within 1 week (7 days). Refunds are processed within 5–7 business days. Kapruka

Importantly, “Change of Mind” is not considered a genuine reason for return. Any fault or defect must be reported within 1 week of the item’s arrival. Kapruka

Fashion / Clothing – Return & Refund Policy

If a clothing item received does not match the published image, the customer must contact Kapruka within 7 days. “Change of Mind” or “No Longer Needed” are not accepted as valid reasons for return or refund. If a clothing item arrives damaged, customers should immediately photograph the damage and contact Kapruka via WhatsApp at 070 285 5000. Kapruka

For exchanges, the customer must arrange a courier to return the product within 3–5 days of receipt, bearing all delivery expenses. The exchanged product must be of equal or higher value than the original purchase. Kapruka

Global Shop – Return & Refund Policy

Kapruka Global Shop customers are covered under a Money Back Guarantee if an item does not arrive. You will either receive the item ordered or get your money back. Returns are accepted if the item is defective, damaged, different from what was ordered, or not according to the seller’s specification. Customers must contact the Global Shop Hotline at +94-11-7551111 within 24 hours of receiving the item. Kapruka

Once a return is received, Kapruka inspects it and notifies the customer via email. Refunds are issued to the original payment method used at the time of purchase (e.g., credit card refunds go back to the credit card). Kapruka is not required to accept returned items that are damaged, missing parts, or in an unsellable condition due to customer negligence, misuse, or tampering. Kapruka

Order Cancellation Policy

Orders may be cancelled by the customer only, and only if order processing has not yet commenced. If processing has already started, Kapruka reserves the right to refuse cancellation or offer only a partial refund, recovering any production or purchase costs incurred. Kapruka

Money Transfers – Refund Policy

For money delivery services, there is no cancellation charge. Kapruka will fully refund the online deposit if the service is not processed or provided. Duplicate transactions are automatically detected and deleted, with only one transaction allowed to proceed at a time. Kapruka

Key Contact Information

Channel	Details
Hotline	+94-11-7551111
Email	info@kapruka.com
WhatsApp	070 285 5000

Bottom line: Kapruka’s policies vary by product category. Electronics and fashion have stricter windows (7 days), general merchandise allows up to 15 days, and Global Shop requires contact within 24 hours of delivery. “Change of Mind” is generally not accepted as a valid return reason across all categories.