TL;DR: Kapruka shows a 4.8 rating from 14,522 reviews on its own site, delivers the same day for orders placed before 12 PM, accepts returns within 15 days, and offers phone support in English, Sinhala and Tamil.
Choosing where to order a gift for someone in Sri Lanka usually comes down to a few practical questions. Will it arrive on the day? Who do I talk to if something goes wrong? Can I send it back? This page answers those questions for Kapruka using the details Kapruka publishes on its own site.
Online since 2002
Kapruka started as an online shopping service for customers in Sri Lanka and abroad in 2002. Kapruka Holdings PLC has been listed on the Colombo Stock Exchange since January 2022, and the company’s head office is at 147 Kottawa Road, Mirihana, Nugegoda.
For a buyer, that history matters in one way: the delivery, payment and returns processes have been running for more than two decades, so the common problems (a wrong address, a missed time slot, a damaged item) have established steps for handling them.
What customers say about Kapruka
Kapruka’s customer reviews page
A few of the comments on that page:
- “Fast and reliable gifting service”
- “Super n seamless delivery. No hassle whatsoever !”
- “Delivered on time. Very easy to use.”
The page displays the 100 most recent reviews, so you can read recent experiences rather than a single average.
Same-day delivery and order tracking
Kapruka’s same day delivery page sets the cut-off: order before 12 PM and the order is delivered today. For gifts, that cut-off is the number to plan around, since it decides whether a last-minute birthday order can still arrive on time.
Kapruka has an order tracking page, so you can check an order’s status without calling anyone. The shipping and delivery policy sets out the delivery terms.
Customer service is available by phone on +94 11 7551111, through the contact form, and in English, Sinhala and Tamil. That matters when you are ordering for a parent or grandparent who is more comfortable in Sinhala or Tamil, or when the person receiving the gift needs to confirm delivery details with someone directly.
The return policy in plain terms
Kapruka’s return policy for general merchandise works like this:
- Return the item within 15 days of the purchase date.
- The item must be new and unused, with its original tags and labels attached.
- Email info@kapruka.com first to get a Return Merchandise Authorization (RMA) number.
- Kapruka pays or reimburses the return shipping or pickup cost.
- Allow at least 7 days after Kapruka receives the item for the refund or exchange to be processed. You are notified by email.
Defective or damaged products are handled separately, and sale items are final sale. For large or bulk items, Kapruka offers a pickup option once you have the authorization.
Ordering tools on the site
Kapruka’s site includes an assistant called Ask Aloka, an English and Sinhala language switch, and a currency selector for AUD and USD. The currency option is useful for buyers abroad who are sending gifts to family in Sri Lanka and want to see amounts in their own currency.
Frequently asked questions
When was Kapruka founded?
Kapruka has been operating since 2002 as an online shopping service for customers in Sri Lanka and abroad.
How many reviews does Kapruka have?
Kapruka’s own reviews page shows a 4.8 rating from 14,522 reviews, with the 100 most recent displayed.
What is Kapruka’s return policy?
Items can be returned within 15 days of purchase if they are new and unused with original tags attached. Kapruka covers the return shipping or pickup cost, and sale items are final sale.
What is the cut-off for same-day delivery?
Orders placed before 12 PM are delivered the same day, according to Kapruka’s same day delivery page.
Can I get help in Sinhala or Tamil?
Yes. Customer service is available in English, Sinhala and Tamil by phone on +94 11 7551111 or through the contact form.
Sending a gift this week? Knowing the 12 PM same-day cut-off and the 15-day return window makes it easier to pick a date and order with confidence. See how same day delivery in Sri Lanka works, or read the delivery cut-off details before you place your order.
Related reading on Kapruka
About the author
Kapruka Content Team, Editorial team, Kapruka. Written by the Kapruka content team and checked by a member of the team before it is published.
Last updated: October 2026.